Dedicated to helping businesses become more productive and profitable, our internal team and field consultants are devoted to gaining
greater insight and understanding of your business needs, offering bespoke solutions that maximise success.
We understand that your time is precious and you need information fast! Our Technical Field Consultants will bring the knowledge to you.Request a visit
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Our field team offer businesses a bespoke service with the vision of working alongside them towards a more productive and profitable future.
Our consultants pride themselves on their in-depth product knowledge and excellent customer service, meet some of the team below.
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South West & South Wales Technical Field Sales
Originally trained as a mechanic, Antony spent time working in the Plant Hire trade in customer-facing roles always with a strong customer service element.
During his nine years with Axminster Tools and Machinery, Anthony has worked within Customer Service, Export Sales, and Technical Sales dealing mostly with Educational customers.
Away from the office Antony is to be found in his shed working on any number of creative projects and believes that ‘hands-on’ is often the best way to develop a close understanding of the tools we supply.
"The most important skill in my role", says Antony "is listening to my customers needs. This helps me to understand their business and to recommend and demonstrate products that will enhance their way of working."
The key for Antony is developing working relationships with his customers, believing that regular personalised contact helps support sustained growth and success for their businesses. As he says, "It's all about adding value."
South East & London District Techinical Field Sales
Shaye served his time as a wood machining and chair making apprentice with a large furniture manufacturer in High Wycombe - considered to be the home of the furniture industry in the United Kingdom.
He then moved into the construction sector undertaking carpentry, joinery and even some dry lining.
Shaye has been with the Business Services team for 2 years and prides himself on excellent customer service, always going the extra mile to help customers, no matter how big or small, to achieve their ambitions.
From time-to-time he still likes to escape to his workshop and ‘keep his hand in’ making furniture for himself, family and friends - all helping to refresh the skills and knowledge which customers appreciate.
Midlands & Wales Technical Field Sales
Donal studied Furniture Design and Craftsmanship in High Wycombe before entering the local furniture and joinery trades. For a time he co-managed a joinery workshop specialising in oak windows and doors and educational furniture.
Now in his seventh year with Axminster, Donal was previously Deputy Store manager at Nuneaton - an experience which he says provided a broad base of in-depth product knowledge, demonstration expertise and honed his customer relations skills.
Having joined the Business Services team in 2014, Donal now takes his knowledge and customer-focused thinking out on the road.
The businesses he deals with value his appreciation of their day-to-day operational needs and his ability to provide sound advice on all aspects of tools and machinery relevant to their woodworking and other trade requirements.
Always positive in his approach and always smiling, Donal describes himself as ‘friendly and unassuming’ and is motivated by customers that are happy and well informed.
Each of our consultants work with a vast array of businesses across many industries. With invaluable business insight they have helped many businesses to achieve their goals.
With regular product training our consultants are best placed to introduce you to the latest product innovations, and advise on ways to develop your business practices to work towards a more successful future.
Unlike many consultants, there is no cost for an Axminster Consultant to visit your business. We are firm believers in strong, positive business relationships being the key to continued success together.
Working alongside the Technical Field Consultants, our Devon based Specialist Sales Team are a group of knowledgeable individuals able to give advice before you make your purchase, ensuring that what you are buying is right for you. With a huge amount of experience and resources available, if they don’t know the answer to your questions, they will find out.
Again based in Devon, our Business Development Team is a unique group dedicated to building strong relationship with our business and education customers. This highly motivated group are tasked with taking the initiative and making sure that we constantly review and renew both our product and service offerings. Being constantly in contact with our educational customers, as well as many of our B2B clients, they are continually aware of the ever changing needs of our customers throughout all market sectors and will continue to come up with unique and innovative solutions.
Check out what our customers are saying by reading some of our most recent Trustpilot reviews.
A fantastic company to deal with. When I want to buy a tool online there is no other company I would turn to, their service is first rate, quality of tools the best and delivery second to none. I have been a user of their purchasing facilities for over 16 years and have never had cause to complain. Reginald Moore, Axminster customer
Easy to order, great customer service (I needed to change my shipping address and was taken care of immediately) and extremely fast and affordable delivery. Would buy again. Sorin, Axminster customer
The goods arrived well and quickly, thank you. The quality is very good, I am very satisfied. Best wishes Bernd Baumann, Axminster customer
First class, good choice of prodcuts, very keen prices, easy ordering, kept well informed on dispatch progress, free P&P, arrived within 24 hours of ordering... all in all pretty amazing. Chris Hargreaves, Axminster customer