With nearly 400 employees on site in Falmouth and a rising tide of blue-chip clients, the supply chain needs to have scale and scope. Tristan Jones, Project Manager for Pendennis confides
As the business has grown, we’ve had to look closely at our supplier base to make sure that we have reliable, cost-competitive partners. From a joinery perspective, there is a high expectation. We have over 50 full-time artisans in our specialist workshops – the main machine shop, furniture workshop and the teak workshop.
Pendennis needed a supplier that could provide a broad range of dependable tools and machines at a single point of contact – and who really understood the service expectation.
When building a new business relationship, Axminster visit the premises, helping to understand the business and its goals. Axminster has been a supplier to Pendennis for over 20 years and has a close understanding of their business.
Having a Technical Consultant assigned to the Pendennis account has made all the difference. We’re not spending time scouring the market – we’re confident we’ll get the right tools for the job in one place, on one purchase order.
Pendennis use Axminster’s efficient online service for incidental or urgent requirements. Place an order before 3pm for same day despatch.
These Axminster supplied products have established themselves as firm favourites amongst the joinery team at Pendennis, including:
Axminster also supply a large range of consumables, health and safety equipment and handtools, including high quality Lie-Nielsen and Veritas planes and a range of Japanese pull saws for fine joinery work.
The close working relationship between the two companies led Axminster to identify a way to improve the purchasing process at Pendennis. Initiating sub accounts streamlined the process, resulting in faster delivery times, ensuring the right people get the right tools quickly.
This partnership has opened the way for trials of various machines and tools under consideration for the joinery team. The close working relationship has also opened the door for Pendennis to specialist tool contacts and training from the likes of Lamello. Consequently, the team at Pendennis know they are using the most up to date and innovative tools and machinery.
We have a good, positive two way relationship, which I am sure will continue to grow in line with our own expectations for bespoke superyacht new builds and refit projects from Pendennis facilities here in Falmouth and overseas.