Would you like to join the Axminster team? Browse our current vacancies below...

Axminster Tools & Machinery has not only established itself as a market leader in the mail order tools and machinery industry but it is also our mission to be a quality employer. We feel we offer a competitive and attractive benefits package which retains and motivates our staff -

  • Training and support where required
  • Competitive salary and benefits package
  • A modern and friendly working environment

We are currently recruiting at our head office for...

Digital Customer Service (Axminster)

To work with the established Customer Service team, the Digital Customer Service Advisors will manage customer enquiries via email, text, webchat and social media for both UK and EU customers. They will also answer telephone queries and experience in a call centre environment would be beneficial.

The primary focus for the role will be to answer enquiries pre order, for example product, price, website and stock. This is a customer service/sales orientated role and so the ability to spot sales opportunities, up sell and cross sell are important.

The successful applicants will have an interest in our products and be comfortable with technical information. They need strong communication skills and the ability to write accurate, informative and persuasive responses to customers. They must also possess strong IT skills, be analytical, keen to identify trends, interpret reports and performance statistics.

This will be on a 12 month contract.

How to apply...

  • Click here to download an application form
  • Email us:
  • Apply in writing to:
    Human Resources Department,
    Axminster Tools & Machinery,
    EX13 5PH

Would you like to know more before applying?

Our ethos is that our employees are key to the Company's success; therefore, we believe that investing heavily in developing staff helps to achieve our Company Values. Explore the sections below to find out more...


We believe that it is our responsibility to motivate our staff and create a 'can do' attitude culture to ensure that we deliver great products and a quality service to our customers.

As we are a market leader, it may be surprising to some that we operate in a very self-sufficient environment offering opportunities in diverse areas including IT, Management, Accounts, Sales, Marketing, Publishing, eCommerce, Engineering, Servicing, Warehousing, Catering, Tutorial, Product Development, Catalogue Management and Retail.

We pride ourselves on allowing our staff to undertake NVQs and professional qualifications to develop their knowledge and skills within the workplace. The extensive variety of products we sell reflects the diversity of the skills of our staff and therefore we look to recruit individuals from a wide range of backgrounds.

Whether returning to work or looking for a change in direction, we employ where talent and skills can be gained. Creating Apprenticeships is a key factor, ensuring our unique knowledge survives in our fast growing business. We also encourage Work Experience Placements as there are so many talented and ambitious young people, ready and willing to work.

We are a successful company who are continually expanding and currently employ over 200 people. We have recently re-invested in our retail area and have 4 outlets with others under development which service our customers' needs together with our mail order and internet provision. Find out more: Axminster Stores and Axminster History.

We are a Company committed to the principle of equal opportunity in employment and, as the Company grows, we are keen to value and promote diversity throughout the Company by recognising its talented and diverse workforce as a key competitive advantage based on the quality and skill of our people. More importantly the Company is also committed to creating a harmonious working environment with every employee treated with respect and dignity.

The Company operates a Group Personal Pension Scheme for all employees. You are eligible to join the scheme after three months satisfactory service. The Company will match the employee's contribution within certain limits based upon length of service and those set by the Inland Revenue. Minimum contribution limits per month also apply.

The Company also provides all members of the scheme with a 'Death in Service' benefit of a lump sum equal to one year's salary.

After one year's service the Company may, at its absolute discretion, provide an additional benefit over and above any entitlement to Statutory Sick Pay for absence due to sickness. A maximum of 12 weeks' sickness pay is payable in any 12 month period.

Each employee is entitled to 28 days holiday per year including all public/bank holidays.

The Company also awards extra holiday entitlement in respect of length of service which will increase to 31 days after five complete years of service.

The Company operates a policy that allows employees to take up to two paid days off work each holiday year, classed as 'Duvet Days', after one complete year's service.

This is a Government organised scheme that allows the employee to purchase a bicycle through Axminster Power Tool Centre Ltd and save a significant amount on the recommended retail price.

This is a scheme whereby payments to your registered childcare provider can be made direct from the Company to the carer. This will be done via salary sacrifice meaning that the Company will initially pay your carers and this will then be taken from your monthly wage packet. This saves you time, hassle and up to £1,196 a year in childcare costs as you will not have to pay any national insurance or tax on the money used.

Employees of APTC qualify for a discount upon goods sold by the Company.

15% reduction on membership fees for all East Devon gyms.

Providing an employee qualifies and has caring responsibilities, they are entitled to request a flexible working arrangement, on a permanent basis, in terms of changes to hours, location and pattern to work, to enable them to care for a child or adult.

To make an application for flexible working the employee must have completed 26 weeks service and must have not made an application for flexible working during the last 12 months.

The Canteen is a benefit to employees which provides subsidised food, internet facilities, snack machine, papers, sofa area and tea/coffee.

On-site parking at our offices, warehouses and stores.