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Sales & Offers
If you can't find an answer to your query by browsing this area our Customer Services team are always on hand to offer assistance and advice via phone and email.
The first and quickest option is to use the Search Axminster box in the main menu:
The second option is the Fast Track Order Form in the main menu. Using this will provide you with a summary of the product and a quick method of adding multiple products to your basket:
Note: clicking the product name will take you to the product information page
The quickest option is to use the Search Axminster box in the main menu:
The quickest option is to use the search box in the main menu:
Alternatively you can browse our entire range by hovering over each category in the main menu. Hovering over a category will let you browse through numerous sub-categories.
Use the Shop by Brand option for an A-Z list of all brands. Select a brand to view all the products we currently stock by that manufacturer.
Once you have found a product and are on its individual page, you will be able to scroll up and down to browse through:
And depending on the product, you may also be presented with:
Every product features a large product image and many also have additional photos showing key features or suggestions for use. Selected products also have videos.
Click a product image to enlarge it in our media viewer, if there is a video available you’ll also be able to watch it – remember to choose the full screen option and to turn your speakers up for the full effect.
Alternatively you could visit one of our stores to get hands-on with any products you’re interested in!
See also: Stores index
If a product has a manual or any other information available, it can be found by clicking the Downloads tab on the product information page.
See also: Product Manual Downloads
Below the Add to Basket area on each product there is a Compare product link. Clicking this will add the product to your Product Comparison list. You can then:
A maximum of four products can be compared at a time.
Below the Add to Basket area on each product there is a Print link. Clicking this will open a printer friendly fact sheet.
Below the Add to Basket area on each product there is the Email to a Friend link and the relevant social media options:
All orders will be subject to VAT at the current UK rate. If you would like the goods shipped without paying VAT, one of the following must apply:-
We must be provided with your current VAT information. This must be on a company letterhead and needs to include the following:
All information will be checked to verify the details you provide. Once verified by us you would not be required to send the information again as long as your VAT information remains unchanged.
Goods sent directly outside of the EU will be sent exclusive of VAT but may be subject to import duties and taxes, which may be charged once the shipment reaches your country. For details of these charges please consult your local customs authorities.
In accordance with HMRC Notice 703, goods delivered to a UK address for indirect export will be sent inclusive of VAT. The VAT will be refunded on receipt of the necessary evidence of export outside of the EU.
You will only be charged for products when they are in stock and have been dispatched to you. If you order other in stock items on the same order, they will be dispatched as normal and you will be charged at that time - we do not hold orders until every item becomes available.
1) If you have an Axminster Gift Card, Continue through the checkout until you reach the Payment Method section of the checkout process
2) Then enter your Gift Card number and security code in the boxes provided and click the 'Check Balance' button.
3) Your current Gift Card balance will be displayed on the page.
The value of your Gift Card will be deducted from the total value of your order.
4) If the Gift Card value is less than the value of this order, you will need to pay for the outstanding balance by credit/debit card. If this applies, please enter your card details.
5) If the Gift Card value exceeds the value of this order we will only deduct the order value. The balance will remain on your Gift Card. To complete your order, click 'Order Now'.
If you have multiple delivery addresses in your Address Book, you are able to select these during the Checkout stage or of course add a new address.
During the Checkout your delivery addresses will be shown, to add a new delivery address simply complete the required fields shown.
Under your account homepage / overview your billing address will be shown, to update it:
During Checkout you will be offered various delivery methods depending on your order and delivery address location. Select the service you require from those available.
See also: Delivery info
Our checkout uses industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions every day.
See also: Privacy & Security
For increased security we now operate 3D Secure technology in the form of Verified by Visa and MasterCard SecureCode on our website. Introduced by Visa and MasterCard and operated by your card issuer, these systems offer you the benefit of additional security when using your credit / debit cards online.
Unfortunately, we are unable to provide you with specific assistance and you will need to contact your card-issuing bank directly for more information.
MasterCard SecureCode is a new service from MasterCard and your card issuer that provides added protection when you buy online. There is no need to get a new MasterCard or Maestro card. It's simple and easy.
If you have any queries or questions visit MasterCard SecureCode Frequently Asked Questions.
For an online demonstration of how it works click here.
Verified by Visa is free to Visa cardholders and was developed to help prevent unauthorised use of Visa cards online. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. It's simple and easy.
Over 12,000 online retailers have adopted Verified by Visa in the UK. That's a lot of predicatably safe shopping!
If you have any queries or questions visit Verified by Visa Frequently Asked Questions.
Check you are entering the details as they appear on the card and that your Verified by Visa or MasterCard SecureCode password is correct.
There are various other reasons why your card may be declined including:
Unfortunately, we are unable to provide you with a specific reason and you will need to contact your card-issuing bank directly for more information.
If you continue to experience difficulties while ordering online, please call our Telesales team on 03332 406406 that will be available to take your order via phone.
If your Personal Details page does not show your available Axminster account credit then please contact us.
Under section 4 of the Checkout you will need to tick the checkbox that reads "You have the option to pay by account. This means that you can place an order without entering your payment details and you will be invoiced at a later stage". Ticking this box will allow you to place your order with funds from your Axminster credit account and bypass credit card payment. You will be invoiced at a later stage as usual.
If you are unable to view the pay by account tickbox then please contact us.
During Checkout you will need to agree to our Terms and Conditions before clicking the Order Now button to complete your order.
When you have completed your order a message will be shown confirming your order number. We will also email you with a summary of your order. If you need to contact us with a query, please quote your order number.