How to claim a price match

Price matches can be requested in our stores or by contacting our Customer Services team. If possible please request a Price Match before you make a purchase, this way you can be assured of the price before making payment. For full details please refer to our Terms & Conditions.

Vist our stores

Visit your local store

Our in-store experts will be happy to help. Please bring details of the retailer, if a local business, or a link if comparing with an online site.

Find your nearest store
Contact us

Contact our Customer Services team

To claim a Price Match for a product to be delivered to you please call us on 0800 371822, email or use Webchat.

Email us

When requesting a Price Match please provide the following information...

If you are requesting a Price Match post sale then please also include the order or invoice number.

Your Details

Include your name, address, postcode, telephone number and customer number (if you have purchased from us before).


Our 6 digit code of the product that you wish to purchase, please confirm the voltage.


A link to the competitor’s website page where you have found the product cheaper.


The advertised purchase price for the competitor and details of any delivery charges.

When requesting a Price Match please provide the following information...

If you are requesting a Price Match post sale then please also include the order or invoice number.

We'll verify the Price Match

If the request has been made by telephone, email or Webchat we will verify the Price Match and let you know our decision within 24 working hours.

Complete Your Order

Once we have confirmed the Price Match and sent you a reference number please call our Customer Service team on 0800 371822 and quote the reference number. Payment will need to be made by telephone to complete your order.

Price Matching Terms & Conditions

  • We price match professional power tools for UK customers only. Brands include Festool, Makita, Bosch Pro (blue), DeWalt and Fein.
  • The product make and model must be identical and include the same accessories and consumable items. It must be in stock with Axminster Tools & Machinery, and also the competitor, and available for next day delivery or in store to collect.
  • Product prices and delivery charges will be calculated and compared on the basis that only one product is being ordered. Volume discounts and offers such as "buy one get one free" will not be matched.
  • We will only match prices from comparable UK businesses and not auction sites, Amazon Marketplace, market stalls or sales by private individuals.
  • We do not match competitor prices discounted by the use of a loyalty, personal or membership scheme.
  • The competitor's price must be publicly visible when the Price Match is requested and during the time when the Price Match is being verified. It must be available to all members of the public i.e. promotional vouchers and online codes will not be matched.
  • We will price match up to 7 days after purchase as long as the competitor's price is still publicly visible and available. The difference in price will be issued as an Axminster Tools & Machinery Gift Card which can be used against a future purchase.
  • We will not match competitor's prices which appear to be advertised in error or are the result of an exceptional sale i.e. Black Friday.
  • Products being matched must be new and not reconditioned or second-hand.
  • Our decision on price matching will be final.
  • We reserve the right to change or withdraw our Price Match guarantee at any time.