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However we also know that there may be a time when you need to exchange or return something you have brought from Axminster.
Before returning any products to us, please contact us first with your personal details and reasons for wanting to make a return. You will need to obtain a returns reference in order to complete your return. There are two options for contacting us to arrange your return:
Contact our Customer Services department via phone or email to discuss your eligibility for a product return, the options available to you and how to proceed with completion of your return.
Call us: 03332 406406 or Email us: email@example.com
Mon - Fri: 8am - 6pm and Saturday: 9am - 5pm
Use our Online Returns Form to request your product return. The information you provide will be used to contact you with instructions on how to proceed with the completion of your return.
Our returns policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy the terms and conditions shall prevail.
For the avoidance of doubt, nothing in this policy shall affect or modify your statutory rights of cancellation in accordance with our published terms and conditions.
Should your purchases be unsuitable and you wish to return them to us for a refund or exchange then the following conditions will apply:
If the goods are faulty or have become faulty and are within their warranty period (usually 1 year from purchase) please contact us with details of the fault. Our customer services team will get back to you and arrange for the goods to come back to us for repair - or offer a replacement if a repair will not be possible.
Should you receive any parcel from us that contains damaged goods this should be notified to customer services, as soon as possible, but no later than 7 days from receipt, who will arrange for collection and replacement. If you have used a damaged item, it has been deemed as acceptable by yourself - you will only be entitled to a repair and not replacement. Please provide us with details of any damage. Our customer services team will get back to you and arrange for the goods to come back to Axminster for replacement.
If the contents of your delivery differ from what you were expecting/what appears on your invoice, please contact us stating the item you should have received and which item you actually received. Our customer services team will get back to you with a returns number and return address.
Should any consignment be sent to you incomplete please contact our customer service department within 7 working days who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages