Suppliers to IBTC Portsmouth need to be proactive industry leaders. On top of reliability and a good product range, the college requires support in the way of information resources and presentations to the students.
It is important to IBTC Portsmouth to work with a tools and machinery supplier who is prepared to visit the college, to understand their needs and offer advice.
Axminster provide dedicated account support for businesses and education customers, support which meets IBTC Portsmouth’s requirements for a supplier who is proactive.
Nick Barnett, boathouse manager at IBTC Portsmouth, talks about the importance of a supportive supplier.
We like to deal with businesses who show interest in our unique courses and who are prepared to invest into the college in terms of support, such as presentations to our students.
To understand the customer’s needs and processes, Axminster make regular visits to the premises. On a visit to IBTC Portsmouth the Axminster Technical Consultant was able to make recommendations for upgrades to the machine shop. Axminster worked together with the college to provide the necessary information and quotations for approval. This process is particularly useful to educational establishments who often need to provide evidence to gain approval for purchases. Furthermore, Axminster can assist with the planning of workshops and advise on compliance to the latest British standards.
On occasion, IBTC Portsmouth require assistance with product information. Recently the college identified a need for a machine shop manual which called for machine anatomy information. In conjunction with the Technical Consultant based out on the road, Axminster have a team stationed in Devon whose role is to work with business and education customers. This knowledgeable team collaborated with the Technical Consultant to source the information required, so that it could be incorporated into the manuals for the benefit of staff and students.
For greater peace of mind, Axminster offer an installation and commissioning service. IBTC Portsmouth took full advantage of the service on the fit out of their machine shop. A team of experienced engineers positioned, installed and tested the machines ensuring they were ready to use from day one.
Product range and reliability is important to a busy college, firm favourites at IBTC Portsmouth include:
Suppliers to IBTC Portsmouth need to be proactive industry leaders. Equal to reliability and product range the college require support including presentations to students, industry links, information resources and advice. Axminster have given their own presentations, supported the annual summer fair and also arranged workshops for students with tool specialists such as Lie-Nielsen.
IBTC’s designated Axminster Technical Consultant visits the college on a regular basis and works together with the office based team to offer maximum support. This gives the customer assurance that orders will be processed quickly and accurately and there will always be someone available to provide product and compliance advice.
By selecting Axminster’s installation service when fitting out their new machine shop, IBTC Portsmouth knew their machines were checked and installed by experienced engineers. IBTC Portsmouth students learn on the tools and machinery from day one, so it is vital for the college that any new machine is ready to use straight away.
When asked about the support offered by Axminster, Nick Barnett said
Axminster have been instrumental in the support they have provided IBTC. They are clearly seen as industry leaders and their sales team have been most supportive of the college.