Would you like to join the Axminster team?
Axminster Tools & Machinery has not only established itself as a market leader in the mail order tools and machinery industry but it is also our mission to be a quality employer. We feel we offer a competitive and attractive benefits package which retains and motivates our staff -
- Training and support where required
- Competitive salary and benefits package
- A modern and friendly working environment
Digital Customer Service Advisor
Retail Sales Advisors
Digital Customer Service Advisor
Location - Head Office, Axminster
Position - Full time (40 hours per week, to include some Saturdays), 12 month fixed term contract
Our customer service team enter orders, answer questions, chase carriers, sort out problems and generally do whatever it takes to ensure that our customers feel valued and keep coming back to us.
Customers can contact us by telephone, email, text message, web chat and social media. Whichever way they wish to communicate with us, we are here to help. Are you a great communicator, enjoy talking to people and have the ability to write accurate, informative responses to customers? You will need strong IT skills as well as previous customer service experience. If you have these skills and experience, then we look forward to hearing from you.
Retail Sales Advisors
Location - Cardiff, Nuneaton & Warrington
Do you have in-store retail sales and customer service experience?
Do you have a basic understanding of tools and machinery?
We are looking for hardworking individuals with really good communication skills to nurture through our full product training programme.
Have you considered an apprenticeship? Why not learn as you earn?
We love to nurture potential. To help people take their raw talent much further, to grow, develop and learn all the things they need to become an invaluable part of a team as well as plan their future careers. Through our successful apprenticeship scheme you can earn good money while you learn by challenging yourself every day and building your knowledge and experience. It will be a real job with real responsibilities and you will work with highly skilled people every day who will pass on their knowledge and experience.
Would you like to know more
Our ethos is that our employees are key to the Company's success; therefore, we believe that investing heavily in developing staff helps to achieve our Company Values. Explore the sections below to find out more...
Located in the South West of England and predominantly distributing across the UK, Eire and mainland Europe, Axminster Tool Centre has established itself as a market leader in the mail order tools and machinery industry offering a friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Axminster sources products from all over the world as well as supporting a number of specialist UK companies. A multitude of brands and ranges are brought together in our stores and website. Supportive marketing materials provide customers with additional opportunities to benefit from promotional and further value for money product offers.
The Company has fully embraced advanced technology and has an impressive presence on the web which showcases the complete range of products found in the catalogue together with the internet exclusive ranges.
Full use is also made of social media to include Facebook and Twitter. Axminster’s business success is underpinned by providing a quality service that customers can depend upon, including free technical advice when needed and a fast and efficient delivery service. A dedicated customer services team provides professional support to customers in terms of product returns, delivery information, faults and problems.
The Company is family owned and is run by two generations of the Styles family, ably supported by a Board of Directors and an Executive team supplemented by Managers and Team Leaders. The workforce is team orientated and every employee is engaged in a regular Core Briefing process which cascades down through the organisation by way of team meetings.
The Company operates a Group Personal Pension Scheme for all employees. You are eligible to join the scheme after three months satisfactory service. The Company will match the employee's contribution within certain limits based upon length of service and those set by the Inland Revenue. Minimum contribution limits per month also apply.
The Company also provides all members of the scheme with a 'Death in Service' benefit of a lump sum equal to one year's salary.
After one year's service the Company may, at its absolute discretion, provide an additional benefit over and above any entitlement to Statutory Sick Pay for absence due to sickness. A maximum of 12 weeks' sickness pay is payable in any 12 month period.
Each employee is entitled to 28 days holiday per year including all public/bank holidays.
The Company also awards extra holiday entitlement in respect of length of service which will increase to 31 days after five complete years of service.
The Company operates a policy that allows employees to take up to two paid days off work each holiday year, classed as 'Duvet Days', after one complete year's service.
This is a Government organised scheme that allows the employee to purchase a bicycle through Axminster Power Tool Centre Ltd and save a significant amount on the recommended retail price.
Employees of Axminster qualify for a discount upon goods sold by the Company.
15% reduction on membership fees for all Leisure East Devon gyms.
Providing an employee qualifies and has caring responsibilities, they are entitled to request a flexible working arrangement, on a permanent basis, in terms of changes to hours, location and pattern to work, to enable them to care for a child or adult.
To make an application for flexible working the employee must have completed 26 weeks service and must have not made an application for flexible working during the last 12 months.
The Canteen is a benefit to employees which provides subsidised food, internet facilities, snack machine, papers, sofa area and tea/coffee.
On-site parking at our offices, warehouses and stores.